Shipping & Returns
SATISFACTION GUARANTEE
Maison Charlô Store has a 14-day satisfaction guarantee. If, for whatever reason, you are not completely satisfied with your Maison Charlô Store item, within the first 14 days after your order arrives, we will replace, refund or exchange your product.
Note: All international orders are final sales. If you have any questions, please contact us at contact@maisoncharlostore.com or phone +1 (305)529-4078
TO RETURN ITEMS
To return an item for a refund, please package it in its original packaging and return the item within 14 days. Original shipping charges are not eligible for refunds. You are responsible for the cost of shipping the item back to us, and we recommend using a shipping method with tracking for your return.
Maison Charlô Store uses delivery and return services. If you want to return your order, you must send an email to contact@maisoncharlostore.com and request The Return Merchandise Authorization (RMA).
The RMA contains the two sections below: The return label is a label that contains the address 6451 NW 102 Ave Suite nr. 09 Doral FL ZipCode 33178
that will receive and process the return.
The Return Authorization Slip is a form that contains a barcode and item description for the products being returned. The slip must be included inside the return package alongside the items.
We do our best to refund your credit card within 48 hours of receipt. After that, your bank may take between 2 and 10 business days to credit your card. If you are returning an item in exchange for another item, we will send the replacement item out as soon as we can upon receipt of the item you are returning. Return of defective items: If an item is broken or defective, we will replace or exchange your product free of charge. Please note that abuses to the exchange policy, such as abnormal wear and tear, are subject to Maison Charlô Store discretion.